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Returns Policy

All returns are accepted within 14 calendar days from the day of delivery of your order (as evidenced by the shipping document of the courier company (courier) or whichever carrier was used).

Before each return it is necessary to contact us (via the return form, email, or phone) with us, and our consent for the return you want to make. In any other case, the online store koytantos.gr reserves the right to refuse to receive your return.

In addition, you must include the receipt (or invoice) that was sent to you with the package you received from the online store koytantos.gr, so that the return process can be completed successfully (otherwise, in which you do not have the relevant document, it is not possible to return products).

The online store koytantos.gr accepts the responsibility for sending the wrong, damaged or generally defective product. In this case the replacement is made without the cost of charging a return and a new shipment. Refunds are only accepted if the product is not available. A necessary condition is the return of the product to use the transport / courier proposed by our company.

To secure your return rights, we recommend that you use postal, courier or shipping service to record the status of the shipment, as we can not take responsibility if the returned product does not reach our offices (and therefore not can be replaced or refunded). The customer is always responsible for sending the product, as koytantos.gr, as the recipient, can not search for your package in any postal / transport.

Your request for replacement or refund, please send it either in writing in your package or by e-mail as there is the possibility to call us at 2841028021 (prefix +30 for calls from abroad) and let us know if you want to replace a product or let us know of any complaints about our products and services.

For return of non-faulty, non-damaged or generally non-defective product, the customer bears the costs of both shipping and return.

Before returning a non-faulty, non-damaged or generally non-defective product, please check if the basic requirements of the return policy of the online store koytantos.gr are met:

  • The product is in a condition that can be resold.
  • The product must be in its factory form without being opened.
  • You have the receipt (or invoice) to present with the return.

In case of return due to replacement, you can choose from the entire list of our products.

For hygiene reasons, the items that can not be returned are: Potty, toilet seats, breast pump, baby care items.

The address for returns is:

Kontogianni 22
72 100, Agios Nikolaos
Crete Greece