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Terms & Conditions

The website includes the electronic commercial store for the sale of products of the company KOUTANTOS DIMITRIOS (Tax Identification Number: 044638160, Tax Office of Agios Nikolaos) located at Tzornanto Mprouno Street in Agios Nikolaos, Crete.
The use of the website by the visitor / user presupposes his unconditional agreement with the following terms of use, which apply to all content contained in its website. Therefore, the visitor / user must carefully read these terms before using the services of the website and if he does not agree, he must not use the services and their content. The continued use of the website, even after any changes means the unconditional acceptance of these terms by the visitor / user. reserves the right to modify or renew the terms and conditions of transactions. The company undertakes the obligation to inform this text for any change or addition to the terms.

All the design of the website, the text, the graphics, the images, the photos, the designs, the selection and the settings of this website, are the property of the company and are the Intellectual Property Right.

In order to carry out any transaction through the online store and to place orders for the company's products, the customer will be required to disclose some personal information. When placing the order, you will be asked for the full name, shipping address of the products, the billing address of the order (in case it is different from the shipping address), the invoicing details (in case payment by invoice has been selected), the number of a contact telephone, your email address (e-mail).
This data is processed by the company in compliance with the application of article 7A par. 1 (b) Law 2472/1997, in order to implement the order given by the customer and in no way will be disclosed, made public or sold to third parties, except if the procedure defined by the legislation for the removal of confidentiality is initiated (Law 2225/1994) or any obligations arising from the national application of Directive 24/2006. makes use of the information you give us during the electronic sending of the form, in order to contact you regarding (i) the delivery of the order at your place, (ii) for confirmation and identification of the customer in any necessary case, (iii) for new or alternative products offered by, (iv) special offers of, (v) offers and news of (vi) activation of telephone or internet service, (vii) receiving gifts after a lottery. You have the opportunity to choose whether or not you want to receive such communications from by sending your request via e-mail to [email protected].

The submission of your personal data by you means that you consent to this data being used by the employees of for the reasons mentioned above. requires its employees and the maintainers of its website to provide its users-clients with the level of security mentioned in this Privacy Statement. In no other case can share your personal information with others without your prior consent, unless this is required through legal channels. Please note that under certain conditions the collection, use and disclosure of your personal data, which have been collected online without your prior consent, is permitted or required by law or court order.

4. LIMITATION OF LIABILITY OF THE COMPANY does not bear any responsibility for any kind of damage suffered by the visitor / user of the website, services, options and contents of which he proceeds on his own initiative and with the knowledge of the terms of this.
The Company does not bear any responsibility arising from the information, products and companies it mentions, as the above are exposed as exactly as indicated and transferred by the suppliers. does not guarantee that the pages, services, options and contents will be provided without interruption, without errors and that errors will be corrected. does not guarantee that the site or the "servers" through which they are made available to you, are provided to you without any harmful components. Any cost of any - as above - corrections or services, is borne by the visitor / user and in no case

The website uses SSL protocol, for secure online commercial transactions. This encrypts all of your personal information, such as your credit card number, name and address, so that it cannot be read or changed when it is transmitted over the Internet.
SSL (Secure Sockets Layer) protocol is used worldwide on the Internet to authenticate websites (websites) to network users and to encrypt data between network users and web servers (web servers). An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information when transmitted. In addition, all information sent over the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer.

The available products for sale, their characteristics, prices and their available stock, are located at the email address and are accessible to everyone. Users can search for more information about each product by selecting the product icon. guarantees the timely information of the customers regarding the availability or not of the products, but does not bear any responsibility for their availability. makes every effort every day to provide all the required information for each product (technical characteristics, prices, etc.). However, in order to limit any mistakes, we would recommend that before any completion of your purchase, you contact us in cases where the prices or any other feature of a product is beyond the usual and reasonable.

The prices of the products available through the website correspond to current prices. At specific intervals, special offers and discounts may be made, as part of the company's promotional activities, which will be valid only for certain products and only for purchases through the website within the respective time period.

The prices listed in the relevant catalogs under each product include VAT (24%), while the online store reserves the right to adjust prices without having to inform the consumer public.

The orders through the online store are concluding contracts of distance selling, which are governed by the legislative framework of Law 2251/1994 (as it is valid today) and the amendments mentioned in Presidential Decree 131/2003 (Government Gazette A '116 / 16.05. 2003).
The user has the right to conclude a valid order through the online store, if he is legally competent in compliance with the provisions of the Greek Civil Code (if he has reached the age of eighteen and is not in legal assistance regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. reserves the right to demand the return by the supervisor or guardian of any orders that will be made by legally incompetent persons.


1. Fill in a special form with the necessary information for concluding the sales contract.
2. The unconditional acceptance of the terms of the contract of sale and the terms of use, with the electronic option "ACCEPTANCE" given to the interested party by the website.


For the convenience and service of all those who wish to buy from our online store, has the following alternative payment methods:
1. Via credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners or via Masterpass e-wallet

2. Cash on delivery

3. By deposit in a bank account


The products are sent through the cooperating courier companies (courier) Speedex
Shipping costs for all of Greece are set at € 3.50.

Your order may be delayed for the following reasons:
a) The product has been delayed by our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers, either domestic or international. However, there are cases where an order of ours can be "stuck" at the customs or in its transport, as a result of which we do not have it in our warehouses when we calculate. In such a case, we will contact you to ask if you want us to deliver your order without this product or to suggest you an alternative. We will send this item to you immediately upon receipt in our warehouses.

b) The product you ordered has already been removed and is not available: Among the products we display in our online store there are rare cases where their supplier suddenly and unannounced announces that he is removing them. In this case, an employee of our company will contact you directly to give you all the alternatives.

c) In periods of extreme weather events or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order. In this case we will inform you via e-mail, in order to tell us if you wish, under these circumstances, the completion of your order. does not bear any responsibility for any situation that is beyond its own fault and will do what is humanly possible for your best service.

d) In case it is impossible to contact you by phone and / or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because e.g. The information you entered is not properly updated.


order cancellation
The cancellation of the order is possible in the following cases: Before the order is completed, you can remove the product from your cart by clicking on the "remove" button. If the online order has been completed but the product has not been shipped yet you can call 28410 28021 and cancel your order.
All returns are accepted within 14 calendar days from the day of delivery of your order (as evidenced by the shipping document of the courier company (courier) or whichever carrier was used).

Before each return it is necessary to contact us (via the return form, email, or phone) with us, and our consent for the return you want to make. In any other case, the online store reserves the right to refuse to receive your return.

In addition, you must include the receipt (or invoice) that was sent to you with the package you received from the online store, so that the return process can be completed successfully (otherwise, in which you do not have the relevant document, it is not possible to return products).

The online store accepts the responsibility for sending the wrong, damaged or generally defective product. In this case the replacement is made without the cost of charging a return and a new shipment. Refunds are only accepted if the product is not available. A necessary condition is the return of the product to use the transport / courier proposed by our company.

To secure your return rights, we recommend that you use postal, courier or shipping service to record the status of the shipment, as we can not take responsibility if the returned product does not reach our offices (and therefore not can be replaced or refunded). The customer is always responsible for sending the product, as, as the recipient, can not search for your package in any postal / transport.

Your request for replacement or refund, please send it either in writing in your package or by e-mail as there is the possibility to call us at 2841028021 (prefix +30 for calls from abroad) and let us know if you want to replace a product or let us know of any complaints about our products and services.

For return of non-faulty, non-damaged or generally non-defective product, the customer bears the costs of both shipping and return.

Before returning a non-faulty, non-damaged or generally non-defective product, please check if the basic requirements of the return policy of the online store are met:

The product is in a condition that can be resold.
The product must be in its factory form without being opened.
You have the receipt (or invoice) to present with the return.
In case of return due to replacement, you can choose from the entire list of our products.

For hygiene reasons, the items that can not be returned are: Potty, toilet seats, breast pump, baby care items.

The address for returns is:
Tzornanto Mprouno
72 100, Agios Nikolaos
Crete Greece